Returns & Refund Policy

Contact Us First

Before returning any item, you must contact ELAROVE for return authorisation. Returns sent without prior approval may not be accepted.

Please do not return items to the sender address, supplier address, or manufacturer address shown on the parcel unless ELAROVE has specifically instructed you to do so.

Change-of-Mind Returns

Eligible change-of-mind returns may be accepted where required under applicable consumer law. Items must be unused, clean, undamaged, odour-free, unaltered, and in original condition with original packaging where possible.

If you have a legal right to cancel or return your order, you must contact ELAROVE within the applicable cancellation period before sending anything back.

For eligible change-of-mind returns, the item must be unused, clean, undamaged, odour-free, unstained, unaltered, and in its original condition with original packaging where possible.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by law.

Refunds may be reduced or refused if the item has been used, marked, stained, damaged, altered, or handled beyond what is necessary to inspect it.

Damaged, Faulty, Incorrect, or Missing Items

If your item arrives damaged, faulty, incorrect, or incomplete, please contact us as soon as possible with:

- Your order number
- Clear photos or video showing the issue
- Photos of the outer packaging where relevant

Please keep the item and all packaging until the matter has been reviewed.

ELAROVE will assess the issue and offer an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

Refund Processing

Approved refunds will be processed to your original payment method following review, inspection, return receipt, or acceptable proof of return where applicable.

Please allow additional time for your bank or payment provider to process the refund.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact ELAROVE.

We will investigate with the relevant courier or fulfilment partner before issuing a resolution.

Refunds or replacements for lost or delayed parcels may require confirmation from the courier or fulfilment partner.

Medical Disclaimer

ELAROVE products are comfort and lifestyle products. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.